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平日10:00〜18:00
ご注文は365日24時間受け付けております。
定休日にいただいたお問い合わせは翌営業日の回答となりますのでご了承ください。
 



FAQ




About the Order

Q: Can I change the destination of the goods?
A: You can change the destination before delivery.
We will ship the orders decided until 10:59 the next day from the day of 11:00 on the next business day. Please contact us.


Q: Could you send a receipt?
A: We don’t send a receipt. We substitute for a receipt the "use price specification" which a credit card company publishes.


Q: Do you have a layaway plan?
A: No, we don’t have a layaway plan.


Q: I haven’t received the order confirmation mail.
A: Please make sure the following.
1. Check the registered address correctly.
2. Check a spam mail box.


Q: Can I cancel my order?
A: Basically, we don’t accept the cancel. But, before delivery, we accept a cancel. Please contact us by email.


Q: Can I buy again a sold out item?
A: If the item arrives again, you can purchase it.
We provide products info by email newsletter. If you want to get the info, please register.
Note: The email newsletter is distributed in Japanese only.


Q: After confirmation, can I modify my order? (Color, size, quantities, items, etc.)
A: You can change your order before delivery. Please contact us by email.


Q: After confirmation, can I ask bundled item?
A:Only the order which fulfilled the following conditions is accepted.

Conditions of Bundled Item
The order's name, the destination of the goods and payment method is the same.
All the orders should be decided until 10:59 the next day from the day of 11:00.
Reservation goods are not included.

If you request bundled item, please fill in the order number at the memo of the order form.






About the Delivery


Q: When does the ordered items arrive?
A: Depending on where you receive, the time it takes to dispatch is different. We will provide you the item number, please track the status of your items at Track and Trace Service.
https://trackings.post.japanpost.jp/services/srv/search/?locale=en


Q: Can I request specified date and time of shipping?
A: We do not accept the request because of EMS.


Q: Do you support the gift wrapping?
A: We do not support it so far.


Q: I haven’t received the ordered item.
A: Sometimes obtain some time by a traffic situation, the weather, and the delivery area. Please contact us with the item number we provide you.


Q: The charge is not deducted from my card.
A: Withdrawal date and time depends on the contract and the closing date of the credit card you use. Please contact the credit card company you use.





About Returns and Exchanges


Q: Can I return or exchange the items?
A: We accept the returns and exchanges the following reasons ONLY.
You have received the goods that is different from your order.
The goods were damaged in delivery.


Q: I’ve received defective goods
A: We apologize for the incident. For returns and exchanges, please see here.


Q: I’ve received the goods that is different from my order (products, color, and size).
A: We apologize for the incident. For returns and exchanges, please see here.


Q: Can I return or exchange discount goods?
A: We accept the returns and exchanges the following reasons ONLY.
You have received the goods that is different from your order.
The goods were damaged in delivery.
For more information, please see here.


Q: Can I exchange the items?
A: We do not accept exchange caused by the customer such as doesn't fit the size, different from your image, the wrong order, etc. Please order the items carefully.


Q: Arrived goods was defective, but I got off the tag. Could you exchange?
A: No, we can’t. We will support only unused goods by the remaining tags and outer box of seven days from arrival. Please make sure the condition of the goods before cutting off the tag.







About the Payment


Q: Can I change the payment method?
A: Before delivery, you can change from credit card to PayPal.


Q: What kind of credit card do you accept?
A: We accept the following cards.
VISA/MasterCard/JCB/American Express/Diners







About the Products


Q: Is there a purchase limit?
A: We have the limit at a release date and first day of the reservation. These days, the guests will be able to buy only one item per person. If there is more than one order, it will be canceled. We don’t have the limit other days.


Q: Are you following the repair or rectification of products?
A: We are not following these requests. Even if you bring the products to the shops, we are not able to respond.


Q: I’d like to know the stock of other shops.
A: This online shop do not do inventory check of other stores. Please ask each shops.
Our shop list is here. 







About the Reserved Item


Q: Is there a reservation limit?
A: We have the limit at first day of the reservation. That day, the guests will be able to reserve only one item per person. If there is more than one order, it will be canceled. We don’t have the limit other days.


Q: Do you tell me when you ship the reserved item?
A: When we ship the reserved item, we send the shipment information mail to customers.


Q: I’d like know when the reserved item arrive.
A: You are able to see estimated delivery date on the details of reserved item. We are not able to inform an exact delivery date to you.






About Member Registration


Q: I forgot the password
A: Please fill in your email and name here. Then, please reset your password.


Q: I want to modify registration info.
A: You can modify your info after login.


Q: I want to change my password
A: You can change your password at ‘change password’ after login.


Q: I want to unsubscribe the member.
A: You can unsubscribe at ‘about unsubscribe’ after login.






About email Newsletter


Q: I haven’t received the newsletter.
A: Please make sure the following.
1. Check the registered address correctly.
2. Check a spam mail box.

Q: I want to unsubscribe the newsletter.
A: You can unsubscribe from here.