Please use the shopping cart on the online shop. We don't accept order(s) via email only.
1. Choose color and size.
2. Enter the quantity.
3. Add to shoppping cart. (Click 'カートに入れる'.)
4. Proceed the purchase process.
5. If you have the account, please enter your email address and password and log in. If not, please fill in the following information.
・First Name
・Last Name
・Phone number
・e-mail
・Zip *If you are overseas' customer, please enter '000-0000'
・State Select '海外(Overseas)'
・Orderer Address
6. Select whether or not to register as a member. Please decide your password.
7. Select the destination of the goods.
Select one from the following.
・Send to the order's address
・Edit the destination based on the order's information
・Enter the new address
8. If you have any questions/requests, please let us know.
9.Select a payment method
Please select PayPal or Credit card
※About a PayPal
1. Add the comment ‘I would like to pay through PayPal’ in Memo(備考欄).
2. Select a payment method to ‘後払い（コンビニ・郵便局・銀行）’
3. Press ‘Order Confirm’
10.Select a delivery method
Please select EMS
11.Click the 'Order confirm' button
*This amount is not include the delivery fee. We will inform you about the total amount later on.
12. Confirm the order
If you can see this page, your order is complete.
*Basically, we will inform you the total amount including the delivery within 4 working days after order day. After that, we will move on to the settlement procedure, then it will be shipped.
≪About Payment≫
Payment to be able to choose your order from abroad will be "PayPal" and "credit card".
-PayPal
We will inform the total amount including the delivery fee to your email address you registered.
About Total Amount
Total Amount includes the price for goods and the delivery fee.
Total Amount: the price for goods + the delivery fee
-Credit Card
We accept the following cards.
VISA/MasterCard,/JCB,/American Express/Diners
Please pay the charge under the terms of the card company.
About Total Amount
Total Amount includes the price for goods and delivery fee.
Total Amount: the price for goods + the delivery fee
*By the number of times of payment, a card issuer's commission may occur in an addition.
After your order, we inform you the invoice via the confirmation email.
Due to security concerns, we do not send the credit card receipt as a general rule. Please check your bill that will be sent from the card company.
We use SSL system, so your credit card number will be sent encrypted.
We substitute for a receipt the "use price specification" which a credit card company publishes.
Withdrawal date and time depends on the contract and the closing date of the credit card you use. Please contact the credit card company you use.
*There is a case where you change into other payment systems depending on your order history.
Please understand the situation beforehand.
≪About Delivery Fee and Shipping≫
The goods will be shipped by EMS and the delivery fee as follows.
Free shipping applies only domestic shipment.
Delivery Fee
Weight
Asia
Oceania North America,
Central America, Middle East
Europe
South America, Africa
Up to 500g
1,400Yen
2,000Yen
2,200Yen
2,400Yen
Up to 600g
1,540Yen
2,180Yen
2,400Yen
2,740Yen
Up to 700g
1,680Yen
2,360Yen
2,600Yen
3,080Yen
Up to 800g
1,820Yen
2,540Yen
2,800Yen
3,420Yen
Up to 900g
1,960Yen
2,720Yen
3,000Yen
3,760Yen
Up to 1.0kg
2,100Yen
2,900Yen
3,200Yen
4,100Yen
Up to 1.25kg
2,400Yen
3,300Yen
3,650Yen
4,900Yen
Up to 1.5kg
2,700Yen
3,700Yen
4,100Yen
5,700Yen
Up to 1.75kg
3,000Yen
4,100Yen
4,550Yen
6,500Yen
Up to 2.0kg
3,300Yen
4,500Yen
5,000Yen
7,300Yen
Up to 2.5kg
3,800Yen
5,200Yen
5,800Yen
8,800Yen
Up to 3.0kg
4,300Yen
5,900Yen
6,600Yen
10,300Yen
Up to 3.5kg
4,800Yen
6,600Yen
7,400Yen
11,800Yen
Up to 4.0kg
5,300Yen
7,300Yen
8,200Yen
13,300Yen
The estimated delivery dates
If you order the goods in stock, we will inform you the total amount including the delivery fee within 4 business days after order day. After that, we will move on to the settlement procedure, then it will be shipped.
* Sometimes obtain some time by a traffic situation, the weather, and the delivery area. Please understand the situation beforehand.
* We do not conduct a shipping business on Saturdays, Sundays, yearend/new year holiday and Japanese holidays.
*We do not accept specified date and time of shipping.
≪About Returns and Exchanges≫
We do not accept at all the returned goods and refund caused by the customer such as doesn't fit the size, different from your image, the wrong order, etc.
We accept the returns and exchanges the following reasons ONLY.
You have received the goods that is different from your order.
The goods were damaged in delivery.
Conditions of returned goods and exchange
We will support only unused goods by the remaining tags and outer box of seven days from arrival.
Note: In any cases, we are receiving neither the returned goods and exchange request which passes over one week from delivery of goods, nor the request without contact.
If there is stock, we will replace it with the same product. If out of stock, we will respond in the refund or exchange with other items.
We will inform you the guidance after checking deficient. Please return the goods along with the guidance. If there is no contact in advance, we can not respond your returned goods and exchange request. Please contact us in advance.
The following reasons are caused by customer, so we do not accept.
Actual goods appear differs from a goods picture or a model wear picture.
* We have made an effort to show the color of garments as closest as reality as possible. However, the colors that appear on the screen can vary in accordance with the quality of your computer monitor.
Doesn't fit the size (too small or too big)
Wrong order (select wrong goods, Duplicate order)
Our online shop is a mail order. Therefore, cooling-off is not applied. Thank you for your understanding.
When there are returned goods by a recipient's long-term absence and receipt refusal, we charge the postage.
In the case of receipt refusal, round-trip postage and cash-on-delivery fee, packing fee will be charged.
If there is a receipt refusal of luggage and long-term absence, there is a case to decline future dealings.
Moreover, when we judge that the past dealings are vicious, all the dealings will be canceled and refused.
*If the package is sent back by address unknown, we will determine the long-term absence. Please confirm your address carefully when the order.
≪About Bundled Item≫
Only the order which fulfilled the following conditions is accepted.
Conditions of Bundled Item
The order's name, the destination of the goods and payment method is the same.
All the orders should be decided from 11:00AM on the next day before 10:59AM.
Reservation goods are not included.
If you have a request of bundled item, please contact us by email.
We have established the terms of use.
Please read and accept this terms before using the online shop.
We are dealing with the customer's personal information carefully based on the "privacy policy."
For security reasons, we adopt SSL on the pages which information input is required. Your address and credit card information are all encrypted and protected.
≪Contact Us≫
If you have inquiries, please contact us by email as follows.
E-mail：emilytemplecute@j-jolie.jp
Business Hours: Monday to Friday, 10:00AM to 6:00PM, Japan time
If we receive the inquiry during non business hour, we will respond you next business day. Sorry for your inconvenience.
We are able to receive your inquiries 24 hours.
If you wish to receive a reply mail on your mobile, please set in advance "Cancel the domain designated reception" or "Set the 'emilytemplecute@j-jolie.jp'to domain designated reception" to receive an email.
